Returns & Replacement Guarantee

The short version

If your mug arrives faulty, damaged, or not what you ordered, we replace it. No charge, no return-shipping circus. Send us a photo and we'll sort it.

Replacement guarantee (defects & damage)

Every mug is made to order and printed in Australia. If there's a manufacturing defect, a print error, or transit damage, you're covered by our 100% replacement guarantee. Contact us within 30 days of delivery with a photo of the issue and we'll arrange a replacement.

Your rights under Australian Consumer Law

Nothing here limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply regardless of anything stated above.

Change of mind

Because each mug is printed on demand specifically for your order, we can't offer change-of-mind returns — there's no shelf to put it back on. Please check the design, colour, and wording before you order. If something's genuinely wrong on our end, that's a defect, and it's covered above.